Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered to UK-based players under the profile "Merlin Casino" via the website https://merlincas.com ("Website"). They set out the legally binding terms and conditions applicable to your use of the Website, your player account and all games, promotions and services provided through it. By registering an account, accessing or using the Website, you agree to be bound by these Terms as amended from time to time. If you do not agree, you must not use the Website. These Terms are effective as of 6 November 2025.

The Website is operated by Versus Odds B.V., a private limited company registered in Curaçao with registration number 147011 and registered address at Korporaalweg 10, Willemstad, Curaçao ("Operator"). Versus Odds B.V. is licensed for online gambling services under licence number 8048/JAZ2019-020 issued by Antillephone N.V. in Curaçao. The Operator is not licensed by the UK Gambling Commission, and the Website is offered to UK players as an offshore/non-GamStop gambling service. As a result, some protections available at UK-licensed sites (including GamStop and access to IBAS) do not apply here. Nothing in these Terms constitutes legal advice; if you are unsure about your rights, you should obtain independent legal advice.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below (unless the context requires otherwise):

Operator means Versus Odds B.V., registration number 147011, with registered address at Korporaalweg 10, Willemstad, Curaçao, holding Curaçao online gambling licence 8048/JAZ2019-020 issued by Antillephone N.V., which operates the Website at merlincas.com for the Merlin Casino market.
Website means the online gambling site accessible at https://merlincas.com, including any subpages such as /terms-and-conditions, /bonus-terms and /kyc-policy.
User or Player means any natural person who accesses the Website, opens an account or places a Bet on the Website, including UK-based players using the Merlin Casino profile.
Account means the personal online gambling account registered in your name on the Website and maintained by the Operator.
Bet or Wager means any amount of real money or, where applicable, Bonus funds that you stake on a game, event or outcome offered on the Website, including spins, hands, rounds or other game actions.
Bonus means any promotional value credited to your Account by the Operator, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, tournament prizes or loyalty rewards, which are subject to specific terms and wagering requirements.
Bonus Funds means any funds, free spins, free bets or similar advantages credited as part of a Bonus and not yet converted into real withdrawable cash in accordance with applicable wagering requirements.
Real Money Balance means the part of your Account balance comprising deposits and winnings that are not subject to any wagering requirements.
Games means all casino games, slots, live dealer tables and any other gambling products made available on the Website from time to time.
KYC or Know Your Customer means the identity verification, source of funds and anti-money laundering checks carried out in accordance with the Operator's KYC/AML policy and any applicable laws.
Payment Method means any payment instrument accepted by the Operator for deposits or withdrawals, including bank cards, e-wallets, bank transfers, cryptocurrency wallets or other third-party payment services.
Terms means this terms and conditions document as amended or updated from time to time.

Account Registration

Eligibility and Age Requirements

Minimum age: You may only open an Account and use the Website if you are at least 18 years of age or older than the minimum legal gambling age in your country of residence, whichever is higher. For UK-based players under the Merlin Casino profile, the minimum age is 18.
Legal capacity: By registering, you confirm that you have full legal capacity to enter into a binding contract with the Operator and that you are acting on your own behalf and not for any third party.
Jurisdictional restrictions: You must not access or use the Website if doing so is unlawful in your jurisdiction. It is your responsibility to ensure that online gambling is legal in your country and that you comply with all applicable local laws.
Non-UKGC, non-GamStop: The Operator is not licensed by the UK Gambling Commission and is not part of GamStop or other UK self-exclusion schemes. If you rely on such schemes, you must not register or play on the Website.

Account Creation and Verification (KYC)

Registration process: To create an Account, you must complete the registration form on the Website, providing at least your full name, date of birth, country of residence, email address, chosen password and any other information requested. You may be required to verify your email by following a confirmation link.
Accuracy of data: You warrant that all information you provide is complete, accurate and kept up to date at all times. You must promptly update your Account details whenever they change.
KYC checks: The Operator will conduct KYC and anti-money laundering checks as described in its KYC/AML policy available at https://merlincas.com/kyc-policy. You may be asked to provide documents such as a valid photo ID, proof of address, proof of payment method ownership and, where appropriate, source of funds documentation.
Verification timing: The Operator may restrict or suspend your ability to deposit, wager or withdraw until KYC has been satisfactorily completed. In particular, withdrawals will not be processed until required verification steps have been completed.
Single account: You may hold only one Account on the Website. Opening multiple Accounts, including under different names or email addresses, is prohibited and may result in closure of all related Accounts and forfeiture of Bonuses and winnings.

User Obligations and Security

Account security: You are responsible for maintaining the confidentiality of your login details (username and password) and for all activity carried out through your Account. You must not share your credentials with any third party.
Unauthorised use: If you suspect that your Account has been compromised or used without your authorisation, you must immediately change your password and contact customer support via live chat or email.
Prohibited use: You must not use the Website for any unlawful purpose, including money laundering, fraud, collusion, use of stolen payment methods or identity theft. The Operator may report any suspicious activity to relevant authorities and regulators.
Self-responsibility: You acknowledge that you are solely responsible for monitoring your gambling activity and ensuring it remains affordable and responsible. Tools or limits offered on the Website are provided as assistance only.

Betting & Gameplay Rules

General Gameplay and Bet Acceptance

Game rules: Each Game offered on the Website is subject to its own rules, paytables and return-to-player (RTP) information, which are available within the Game interface. By playing, you accept those rules as binding.
Minimum and maximum stakes: Minimum and maximum Bet amounts are set per Game and may vary depending on the table, room or Game provider. You are responsible for checking the stake limits before placing any Bet.
Bet confirmation: A Bet is deemed placed and accepted once it appears in the Operator's systems and is confirmed by the Game interface. In the event of a disagreement about the details of a Bet, the Operator's records will prevail, subject to manifest error.
Prohibition on cancelling bets: After a Bet has been accepted and the Game round has started, you cannot usually cancel or change it. Any ability to cancel or change Bets will be clearly shown in the relevant Game, and such functionality, if available, is at the Operator's sole discretion.

Errors, Disconnections and Technical Issues

Technical malfunctions: In the event of a system error, malfunction, misconfiguration, Game bug or other technical failure, all affected Bets and Game rounds may be voided. The Operator will endeavour to restore your Real Money Balance to the position it was in immediately before the error occurred.
Disconnections: If you lose internet connection or are otherwise disconnected, the outcome of any Bet already placed will be determined based on the Operator's records and the Game provider's logs. In most cases, the Game will either complete in your absence or, where possible, resume from the point of interruption.
Incorrect settlements: If a Bet is mistakenly settled (for example, due to incorrect odds or misapplied Game rules), the Operator may correct the settlement by reversing or adjusting the transaction. Where your Account has been over-credited, the Operator may deduct the excess from your balance and, if necessary, from future deposits or payouts.

Live Casino and Chat Conduct

Respectful behaviour: When using live casino tables, chat functions or any interactive features, you must behave respectfully towards dealers, staff and other players. Abusive, discriminatory, threatening, harassing, obscene or otherwise offensive language or behaviour is strictly prohibited.
No promotion or solicitation: You must not use chat or other features to advertise, promote or solicit for any third-party services, websites, products or other gambling platforms.
Collusion and unfair play: Any form of collusion, use of bots or automated software, exploitation of Game bugs, advantage play based on confidential information or other unfair strategies is strictly forbidden. The Operator may void suspicious Bets, close relevant Accounts and retain associated funds where justified.
Monitoring: Chats and live interactions may be monitored and recorded for security, fairness, training and regulatory purposes. The Operator may remove chat access or terminate your participation in Games for breach of conduct rules.

Bonus Terms

Bonus Eligibility and Activation

Separate Bonus Terms: Detailed rules for each promotion, including restricted games and maximum bet limits, are set out in the Bonus Terms available at https://merlincas.com/bonus-terms. In case of conflict, those Bonus Terms prevail over this section.
Activation requirements: To receive a Bonus, you may need to opt in, enter a bonus code or select a specific offer in the cashier. Some Bonuses are granted automatically when you meet the qualifying conditions (for example, a minimum deposit amount).
One Bonus per player: Unless expressly stated otherwise, each Bonus or promotion is limited to one per person, household, IP address, device, payment method and shared computing environment.

Wagering Requirements and Timeframes

Wagering obligations: Bonuses are typically subject to wagering requirements, meaning you must place Bets totalling a specified multiple of the Bonus amount, deposit amount or both before Bonus Funds and related winnings can be withdrawn. The exact multiple is stated in the specific Bonus offer and in the Bonus Terms.
Contribution of games: Different Games may contribute differently towards wagering. For example, some slots may contribute 100%, while table games, live casino or low-risk betting patterns may contribute less or 0%. The contribution table is set out in the Bonus Terms.
Time limits: Bonuses may expire if wagering is not completed within the timeframe specified in the Bonus offer (for example, within a set number of days from activation). After expiry, remaining Bonus Funds and associated winnings may be removed from your Account.

Prohibited Actions and Restricted Games

Restricted games: Certain Games may be excluded from Bonus play or limited in contribution to wagering. A list of restricted or excluded Games is maintained in the Bonus Terms and may be updated from time to time.
Betting patterns: Using strategies that artificially extend gameplay or guarantee returns with minimal risk (for example, placing equal bets on red and black in roulette, or other prohibited patterns) may be considered Bonus abuse. The Operator may void associated Bets, remove Bonuses and confiscate winnings obtained in breach of the Bonus rules.
Combining promotions: Unless explicitly allowed, Bonuses cannot be combined or stacked. You may not have more than one active wagering Bonus at a time, and activating a new Bonus may result in cancellation or expiry of an existing one.

Payments & Withdrawals

Deposits

Deposit methods: The Operator supports a range of Payment Methods, which may include bank cards, e-wallets, bank transfers, vouchers and cryptocurrency solutions, as displayed in the Website's cashier section. Available options may vary by country and time.
Deposit limits: Minimum and maximum deposit amounts are specified in the cashier for each Payment Method. The Operator may adjust these limits at its discretion and may impose additional limits to promote responsible gambling or comply with regulatory or security requirements.
Fees and processing times: The Operator generally aims to process deposits instantly and does not charge deposit fees unless clearly stated in the cashier. However, your bank, card issuer or payment provider may impose its own charges or currency conversion fees, which are your responsibility.

Withdrawals

Withdrawal methods: Withdrawals are usually processed via the same Payment Method used for deposit, where possible. If a method does not support withdrawals, the Operator may offer alternative methods displayed in the cashier.
Verification and checks: Before processing a withdrawal, the Operator may perform KYC and security checks, including verification of your identity, address and ownership of the Payment Method, as described in the KYC/AML policy at https://merlincas.com/kyc-policy.
Processing times and limits: Internal review times and minimum/maximum withdrawal limits depend on the chosen Payment Method and your player status. Estimated processing times and any applicable limits are shown in the cashier. The Operator is not responsible for additional delays attributable to banks, payment processors or blockchain networks.
Fees: The Operator may apply reasonable withdrawal fees or impose limits on the number of free withdrawals within a given period. Any such fees or limits will be disclosed in the cashier before you submit a withdrawal request.

Payment Processing and Third Parties

Payment intermediaries: Payments may be processed by third-party service providers, including entities located in the European Union, such as payment processors in Cyprus (for example, partners of the Operator such as Deloraze Limited). You authorise the Operator and its processors to handle transactions on your behalf.
Anti-money laundering: The Operator may refuse, suspend or reverse transactions that it reasonably suspects to be associated with money laundering, terrorist financing, fraud or other unlawful activities. Funds may be frozen pending investigation and, where necessary, reported to relevant authorities.

Refunds, Chargebacks and Bonus Adjustments

Refund policy: Deposits are normally final and non-refundable once used for gambling. In exceptional circumstances and at the Operator's sole discretion, a refund of unused deposits may be considered, subject to security checks and deduction of any costs or charges.
Chargebacks: You must not request a chargeback or dispute a payment without first contacting the Operator to resolve the issue. Unjustified chargebacks may lead to Account suspension, debt recovery and reporting to relevant authorities and payment providers.
Bonus and winnings adjustment: Where a deposit is refunded or reversed, any associated Bonuses and winnings may be cancelled and removed from your Account.

Limitation of Liability

Service provision: The Operator will provide the Website and Games with reasonable skill and care, using reputable Game providers and random number generators to ensure fair and impartial outcomes, as certified or tested where applicable.
No guarantee of uninterrupted access: The Website and Games are provided on an "as is" and "as available" basis. The Operator does not guarantee that access will be uninterrupted, secure or error-free, and you acknowledge that technical interruptions and maintenance may occur.
Exclusions of liability: To the maximum extent permitted by applicable law, the Operator is not liable for:
- any loss or damage arising from your failure to protect your Account credentials or comply with these Terms;
- any issues caused by your equipment, internet connection, software or third-party services;
- any indirect, incidental, special or consequential losses, including loss of profits, business, data or reputation; or
- any decisions of the Curaçao licensing authority or its complaint-handling practices, including the fact that disputes are, in practice, rarely resolved in the player's favour.
Maximum liability: Subject to any non-excludable statutory rights, the Operator's aggregate liability in relation to any Bet, Game round or series of related Bets is limited to the amount you staked on the Bet(s) in question, or, where applicable, to the amount of winnings legitimately due but unpaid.
Consumer rights: Nothing in these Terms excludes or limits any rights you may have under mandatory consumer protection laws that cannot legally be excluded, including any such rights that may apply to UK-based players under their local law.

Intellectual Property Rights

Ownership: All intellectual property rights in and to the Website, including its design, text, graphics, logos, trademarks, sound, animations, software code and Game content, are owned by the Operator, its group companies or its licensors and are protected by copyright and other applicable laws.
Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for personal, non-commercial entertainment purposes in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, distribute, sell, transmit, display, perform, decompile, reverse engineer or otherwise exploit any part of the Website, its content or software without the prior written consent of the Operator or the relevant rights holder.
Third-party rights: Trade names, trademarks and logos belonging to Game providers and other third parties are used under licence and remain the property of their respective owners. No licence or right is granted to you in respect of any such third-party marks.

Privacy & Data Protection

Privacy Policy: The collection and processing of your personal data in connection with your use of the Website is governed by the Operator's Privacy Policy available on the Website. You should review the Privacy Policy carefully, as it forms part of these Terms.
Data processing: By registering an Account and using the Website, you acknowledge that your personal data may be processed for purposes such as account management, KYC/AML checks, payment processing, customer support, marketing (where permitted) and compliance with legal obligations.
Data transfers: Your personal data may be stored and processed in Curaçao and other jurisdictions, including by third-party payment processors and service providers, in accordance with the Privacy Policy and applicable data protection laws.

Changes to Terms

Right to amend: The Operator may modify these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical developments, Game offerings or internal policies.
Notification of changes: Where changes are material, the Operator will take reasonable steps to notify you in advance, such as by email (where you have provided an email address), by on-site notification or banner, or by highlighting the updated Terms on the Website.
Continued use as acceptance: Your continued use of the Website after the updated Terms become effective will constitute your acceptance of the changes. If you do not agree with any modification, you must stop using the Website and may request closure of your Account.

Termination & Suspension

Operator's right to suspend or close: The Operator may suspend or terminate your Account, restrict your access to the Website or withhold funds where it reasonably believes that:
- you have breached these Terms or any applicable Game or Bonus rules;
- you have provided false or misleading information or failed to complete KYC checks;
- you are involved in fraud, money laundering, collusion, chargebacks or other unlawful or improper activity; or
- such action is necessary to comply with legal or regulatory obligations or to protect the Operator or other players.
Your right to close: You may request closure of your Account at any time by contacting customer support. Before closure, you should withdraw any remaining Real Money Balance, subject to completion of any required verification.
Funds on termination: Upon lawful termination by the Operator or closure by you, any remaining Real Money Balance (excluding Bonus Funds and winnings forfeited under these Terms) will normally be paid out to you, subject to AML and security checks and any outstanding obligations (for example, chargebacks or unpaid fees).
Dormant accounts: The Operator may treat Accounts as dormant after a prolonged period of inactivity, in line with any applicable dormant account policy, and may apply reasonable administrative fees, provided such policy is clearly communicated on the Website.

Governing Law & Jurisdiction

Governing law: These Terms, your Account and your use of the Website are governed by the laws of Curaçao, without prejudice to any mandatory protections you may have under the laws of your country of residence, including the UK.
Primary dispute resolution: If you have a complaint, you should first contact the Operator's customer support via live chat or email, providing all relevant details. The Operator will investigate and respond within a reasonable timeframe, aiming to resolve the matter amicably.
Escalation to regulator: If, after following the Operator's internal complaints procedure, your dispute remains unresolved, you may be able to escalate it to the Curaçao licensing authority associated with licence number 8048/JAZ2019-020, for example via the Antillephone N.V. validator at https://license.antillephone.com. You acknowledge that this is not equivalent to UK alternative dispute resolution (ADR) services and that, in practice, disputes are rarely resolved in the player's favour.
Court jurisdiction: Subject to the above and any mandatory local rights, any legal proceedings arising out of or relating to these Terms shall be brought before the competent courts of Curaçao, which shall have non-exclusive jurisdiction.
UK-specific note: As the Operator is not licensed by the UK Gambling Commission, UK-based players do not have access to GamStop or to UK-approved ADR providers such as IBAS in relation to their play on the Website.

Contact Information

Operator details: Versus Odds B.V., registration number 147011, registered address Korporaalweg 10, Willemstad, Curaçao.
Website: https://merlincas.com (Merlin Casino profile for UK-based players).
Customer support: 24/7 live chat and email support are available via the Website. The primary support email address is provided in the "Contact" or "Support" section of the Website. No telephone support is currently offered.
Legal and compliance contact: Legal and compliance-related enquiries may be submitted through the same support channels. Please clearly mark your message as a "Legal/Compliance query" in the subject line or message text so that it can be routed appropriately.
Mailing address: Any written correspondence to the Operator should be sent to Versus Odds B.V., Korporaalweg 10, Willemstad, Curaçao, noting that postal communications may take significant time to process.